KPER Privacy Policy

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Last Revised: Jan 13, 2026

KPER, Inc. (“KPER,” “we,” “us,” or “our”) cares about privacy and wants you to be familiar with how we collect, use, process, and disclose personal information. This Privacy Policy describes our privacy practices in connection with our websites and applications that link to this Privacy Policy, including drivekper.com and the KPER mobile application(s) (collectively, the “Services”), and our offline interactions with you where we post or reference this Privacy Policy.

This Privacy Policy does not address the privacy practices of third parties, including other users, vehicle owners, manufacturers, telematics providers, insurers, payment processors, or third-party platforms you may connect to the Services. Please review their privacy policies separately.

 

Contents

• Personal information we collect

• How we use your personal information

• How we disclose your personal information

• Your preferences and choices

• Security

• Other important information

• Changes to this Privacy Policy

• Contact

• Information for California residents

• Information for other U.S. residents

• Information for users in the United Kingdom and Europe

 

Personal information we collect

We collect three categories of personal information: (1) personal information you give us; (2) personal information automatically collected from your use of the Services; and (3) personal information from third-party sources.

 

1) Personal information you give us

Account data. When you register for an account, we collect information such as your name, email address, phone number (if provided), and password or authentication token. We may also collect account status, preferences, and settings.

Profile data. You may choose to provide additional profile information, such as profile photo, city/region, biography, driving experience indicators, and other information you elect to share. Some profile information may be visible to other users as part of your public profile within the Services.

Driver eligibility data. To enable certain features and help reduce fraud and safety risk, we may collect driver eligibility information such as a driver’s license number, issuing state/country, expiration date, date of birth, and related information. We may also collect images of your driver’s license or other documents you submit.

Identity verification data. In some instances, we (or our service providers) may collect identity verification information such as a photograph of a government-issued ID, selfie image, payment card verification data (e.g., name and last four digits), proof of address, or other identification materials. Where we request redaction of certain fields, please follow those instructions.

Insurance documentation data. We may collect insurance information and proof of insurance documents that you upload. KPER does not verify, approve, or guarantee coverage; collection is for workflow, recordkeeping, and platform administration purposes only.

Vehicle data. If you list or participate in a swap involving a vehicle, we collect vehicle-related information you provide, such as make, model, year, VIN (where requested), license plate, mileage, location, availability, vehicle photos/videos, modifications disclosures, inspection photos/videos, and related descriptions.

Swap and transaction data. We collect information you provide related to swaps and transactions, such as swap requests, confirmations, handoff/return details, timestamps, inspection checklists, notes, dispute submissions, and “Courtesy Balance” entries or offers.

Payment data. If you pay fees to KPER or use payment-enabled features, we collect transaction information (amount, date/time, payment method type, and payment status). Payment card and bank details are typically processed and stored by third-party payment processors; we may receive tokenized payment identifiers and confirmation data.

Communications. When you communicate with KPER (support requests, email, phone, chat), or when you message other users through the Services, we collect the content of communications and related metadata (date/time, participants). We may also collect attachments you share (photos/videos).

User research and surveys. We collect information you provide if you participate in surveys, product research, or feedback programs, which may include demographic information if you choose to share it, recordings (where disclosed), and written responses.

Events and community content. If you join forums, community features, or event-related features, we may collect posts, comments, RSVP information, and any content you choose to upload.

 

2) Personal information we automatically collect

Usage data. We collect information about your interactions with the Services, such as pages/screens viewed, features used, searches, clickstream activity, time spent, referral URLs, error logs, and activity timestamps.

Device data. We collect information about the device used to access the Services, such as operating system type/version, device model/manufacturer, browser type, IP address, device identifiers, language settings, and general location derived from IP address (e.g., city/region).

Location data.

• Approximate location: We may infer approximate location from IP address.

• Precise location: If you opt in through device permissions, we may collect precise GPS location for certain features (e.g., facilitating handoff logistics). You can control precise location permissions in your device settings.

Log and diagnostic data. We may collect system activity logs and diagnostic information to maintain security and performance, detect fraud, and troubleshoot.

Cookies and similar technologies. We (and companies we work with) may use cookies, pixels, SDKs, and similar technologies (“Cookies”) to operate the Services, remember preferences, analyze usage, and support marketing/advertising where applicable. You can manage cookies via browser settings and, where offered, cookie preference tools. We do not currently respond to browser “Do Not Track” signals.

 

3) Personal information we collect from third-party sources

Third-party login providers. If you choose to sign in using Apple, Google, or similar services, we may receive registration and profile information from them (e.g., name, email). The information we receive depends on the provider and your settings.

Verification and fraud/risk vendors. Where permitted, we may receive identity verification results, document authenticity signals, fraud indicators, or risk signals from service providers.

Payment processors. We receive confirmations and transaction status from payment processors, as well as chargeback or dispute information.

Insurance and claims-related communications. If users share information with their insurers or other parties and those parties contact us, we may receive information relevant to an incident, dispute, or platform enforcement.

Other sources. We may receive information from public sources, complaints, reports, or other users (e.g., reports of prohibited behavior). We may combine this with other information we have.

 

How we use your personal information

We use, store, and process personal information to provide and improve the Services, and for safety, security, fraud prevention, compliance, and operational purposes. Examples include:

 

1) To provide and operate the Services

• Create and manage accounts

• Enable profile and vehicle listing features

• Facilitate swaps (requests, confirmations, handoff/return workflows)

• Provide inspection/evidence tools and Transaction Records

• Provide customer support and respond to requests

• Process payments (where applicable), send receipts and transaction notices

• Send service, support, and administrative messages (email, in-app notifications, SMS where enabled)

• Enable messaging between users

• Administer referral programs and promotions (if offered)

2) For trust, safety, fraud prevention, and enforcement

• Verify identity and authenticate information you provide (including ID verification)

• Detect, prevent, and remediate fraud, abuse, and security incidents

• Enforce our Terms of Service and Policies (including prohibited use, late return, no-return, and conduct rules)

• Investigate incidents and disputes (using inspection evidence, messages, and timestamps)

• Protect the rights, property, and safety of KPER, users, and the public

• Perform internal risk assessments (e.g., patterns of cancellations/no-shows, repeated incidents)

3) For research and development

• Analyze and improve the Services and user experience

• Develop new features (e.g., improved matching, inspection workflows)

• Create aggregated, de-identified, or anonymized data for lawful business purposes

4) For marketing and advertising (where applicable)

• Send KPER-related marketing communications as permitted by law (you can opt out)

• Measure marketing performance and attribution

• Support interest-based advertising where used (see “Your preferences and choices”)

5) To comply with law

• Comply with applicable laws, lawful requests, and legal process

• Respond to subpoenas, court orders, or government requests

• Maintain records required for compliance and auditing

• Establish, exercise, or defend legal claims

6) With your consent

Where required, we will request consent for certain processing (e.g., precise location or certain verification methods). You may withdraw consent through device settings or by contacting us, subject to legal limitations.

 

How we disclose your personal information

We may disclose personal information in the following circumstances:

 

1) With your consent

We share information at your direction or with your consent (for example, when you choose to connect third-party services).

2) Sharing between users

To facilitate swaps and communications, we may share certain information with other users involved in a swap, including as reasonably necessary:

• Name or account identifier

• Profile photo and basic profile details

• Vehicle listing details, approximate location, and handoff/return logistics

• Inspection photos/videos and Transaction Records relevant to that swap

• Messaging content between swap participants

• Limited contact information to coordinate logistics (e.g., phone number), where applicable and permitted

Important: Users are responsible for how they use information they receive from other users. Do not share sensitive information in messages.

3) Service providers

We may share information with vendors and service providers that support our operations (e.g., hosting, analytics, communications, customer support, identity verification, payment processing, fraud prevention). These providers may process personal information only as directed by KPER and consistent with contractual obligations.

4) Professional advisors

We may disclose information to professional advisors such as lawyers, accountants, auditors, and insurers where necessary for professional services.

5) Business transfers

We may transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

6) Legal requests; preventing harm; protecting rights

We may disclose information to law enforcement, courts, regulators, or others when we believe disclosure is necessary to:

• comply with law or legal process

• respond to claims asserted against us

• investigate fraud or security issues

• protect the rights, property, or safety of KPER, users, or others

7) Aggregated or de-identified information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

 

Your preferences and choices

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Communication preferences

You may be able to manage certain notifications in your account settings. You may still receive non-marketing communications necessary to provide the Services.

 

Opting out of marketing

You can opt out of marketing emails via the unsubscribe link. If we send marketing SMS (where permitted), you can opt out by replying STOP.

 

Correcting and updating information

You can update certain profile and account information in the Services. You may also request correction by contacting us (see Contact section). We may verify your identity before processing requests.

 

Account closure and deletion requests

If you request deletion, we may be unable to delete information needed to comply with law, prevent fraud, enforce our Terms, resolve disputes, or maintain system integrity. Some data may remain in backups for limited periods.

 

Access requests

You may request access to personal information we hold about you, subject to identity verification and legal limitations.

 

Location controls

You can control location permissions through your device settings. Disabling location may limit certain features.

 

Cookies and interest-based advertising choices

You can manage cookies through browser settings and may have choices through industry opt-out tools. You may also limit the advertising ID on mobile devices through device settings.

 

Security

We maintain reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and destruction. These measures may include, where appropriate, access controls, encryption, network security protections, monitoring, employee training, and internal policies governing data handling and access.

Access to personal information is limited to authorized personnel, contractors, and service providers who require such access for legitimate business purposes and who are subject to confidentiality obligations. We regularly review and update our security practices to address evolving risks and operational needs.

Despite these efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot and do not guarantee the absolute security of personal information, and any transmission of information is at your own risk.

 

Other important information

Cross-border transfers

We operate from the United States and may process information in the U.S. and other countries where we or our providers operate. These locations may have different data protection rules.

Sensitive information

Please do not send sensitive information (e.g., SSN, passport number, health data) unless specifically requested.

Minors

The Services are not intended for anyone under 18, and we do not knowingly collect personal information from minors.

Third-party privacy practices

This Privacy Policy does not apply to third-party websites or services linked from the Services, nor to third-party devices (including in-vehicle systems) that may collect data independently.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last Revised” date shows when it was last updated. Changes become effective when posted. Continued use of the Services indicates acceptance.

 

Contact

For questions or requests regarding privacy, contact:
Email: privacy@drivekper.com
Mail: KPER., 262 CHAPMAN RD, SUITE 240, Newark, DE 19702 Attn: Privacy

 

Information for California residents (CCPA/CPRA)

This section applies only to California residents where KPER acts as a “business” under the CCPA/CPRA.

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Your California privacy rights

Subject to exceptions, you may have the right to:

• Know what personal information we collect, use, and disclose

• Access specific pieces of personal information

• Delete personal information

• Correct inaccurate personal information

• Opt out of “selling” or “sharing” personal information (as defined by CPRA)

• Limit use of certain sensitive personal information (where applicable)

• Not receive discriminatory treatment for exercising rights

 

How to exercise your rights

Email privacy@drivekper.com. We will verify your identity. You may designate an authorized agent, subject to verification.

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Selling / Sharing

KPER does not sell personal information for money. If we use advertising technologies that constitute “sharing” for cross-context behavioral advertising under CPRA, you may opt out where required through cookie controls or a “Do Not Sell or Share” mechanism if implemented on the website.

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Categories of personal information (summary)

We may collect the following categories:

• Identifiers (name, email, phone, account IDs)

• Customer records (profile, verification docs)

• Commercial information (transactions, fees, swap records)

• Internet/network activity (usage and device data)

• Geolocation (approximate; precise with consent)

• Audio/visual (photos/videos you upload)

• Inferences (risk/fraud signals)

We use these for business purposes described above (operating Services, security, fraud prevention, analytics, support, compliance).

 

Information for other U.S. residents

Residents of certain states may have additional rights under state privacy laws. You may submit requests to privacy@drivekper.com. We will verify identity as required.

 

Retention

We retain personal data as needed to provide Services, comply with law, prevent fraud, enforce Terms, and establish/defend legal claims. Where possible, we delete or anonymize data when no longer needed.

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Your rights

You may have rights to access, correct, delete, object, restrict processing, and data portability. Contact privacy@drivekper.com. You may lodge a complaint with your local data protection authority.

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